Blaine Elzey
·
30+ years in various leadership roles and
disciplines motivating, coaching, and mentoring
·
20+ years experience
in IT and systems engineering
·
Liaison and mediator within teams and across stakeholders
·
Multiple performance recognition awards across
various industries and disciplines
·
Exceptional troubleshooting,
expectation-setting, negotiation, and resolution skills
October 2000 - Present
Perform significant contributions in the areas of: team leadership, product direction, customer support, presales/sales, lab configuration and maintenance, vendor relationships, professional services support, identifying and leveraging existing resources within and external to the business unit, investigation and proof of concept for new tools and technologies, and process improvements.
·
Collaborate with multiple stakeholders to
identify and define roadmap, product features, high-level and detailed
requirements, architecture, design, and functionality for software and hardware
deliverables
·
Maintain a current, technical understanding of
the VitalQIP DDI and appliance products’ architecture, features, and
functionality, to disseminate and demonstrate audience-appropriate information
to internal and external stakeholders and customers ranging from technical
engineering experts to executives
·
Guide hybrid-agile development and testing teams
to release deliverables on time with the highest value and customer
satisfaction by reviewing and influencing design and implementation, and
resolving or guiding resolution of issues
·
Prioritize and make progress on multiple short and long term tasks concurrently, with minimal
supervision
·
Establish positive leadership and
approachability within the team, and effectively handle interruptions for help
·
Resolve time-sensitive customer escalations of a
highly technical and complex nature, without direct access to the problem
environment
·
Demonstrate willingness to quickly adapt, learn,
and implement new technologies and integrations, with emphasis on cloud and
automation
·
Ensure appropriate and timely security
vulnerability assessment, action, and tracking across all supported product
releases
·
Manage lab hardware and software installation,
connections, resource usage, accessibility, and security
·
Consistently remain calm under pressure, drive
goals to achievement, keep teams and meetings on topic and task, and foster
innovation, empowerment, and cohesion within the team
·
20 years of experience in IT networking and
services, focused on DDI and customer experience
·
Expert knowledge of, and experience with, DNS:
protocols, server configuration, security, and related provisioning and
integrations
·
High proficiency with IPv4/IPv6, Linux (Red Hat)
administration, SNMP and system monitoring, Linux and
Windows performance measurement
·
Adept at influencing and motivating diverse
teams of engineers and decision-makers
·
Fluent in the use of Microsoft Windows and
Office tools, packet capture tools, and application troubleshooting
·
General understanding of ENUM, NTP, DHCP, and
DDI-related internet standards and RFCs
·
Familiarity with high-availability clusters,
ANYCAST, SQL Databases (MariaDB and Sybase), Sybase Replication, Apache Tomcat
·
Comfortable with VMware, KVM, AWS EC2 and
Route53, Azure VM and DNS, OpenStack, containers, Dell hardware, iDRAC, and
OMSA
·
Able to review, troubleshoot, and debug java, C,
python, shell script
January 2002 - December 2009
Implemented and maintained product, service
and e-commerce website with YourPay integrated API.
Created tracking, ranking, and reporting system for company web content.
Maintained email system and automated daily and on-demand product feed updates.
Initialized and maintained DNS, DHCP, email, web, database, and data backups.
Completed and filed financial documents.
·
Design, build, and support Content Management
System (CMS) and e-commerce system
·
Create and Maintain tracking and reporting
system to protect copyrighted media
·
Created strategy and implementation for
collecting customer data/preferences
·
Financial planning and reporting
December 1996 - December 2000
Deployed and maintained hardware and software
infrastructure: routers, switches, physical media, servers, applications, and
backups. Evaluated and approved new products. Developed new processes and
applications. Managed overall help-desk support operations for military base.
Motivated and mentored junior team members. Secret level security clearance.
·
Led and coordinated base-wide migration to
Windows NT, back-office services and desktops
·
Created web proxy configuration with database
and custom, front-end access application
·
Migrated Access Database to MS SQL with new,
custom front-end interface
·
Managed tape backups and migration to new CommVault backup solution
·
Subject matter expert for Windows networking and
desktop support, including change management
February 1996 - November 1996
Handled routine deposit and withdrawal transactions in
addition to marketing new products and services.
·
Responsible for individual cash drawer
management.
· Identity confirmation and counterfeit identification
September 1988 - November 1996
Ensured staffing, food, and location quality, and customer
satisfaction. Created
a positive atmosphere for employees while ensuring customer satisfaction
through constantly improving processes.
· Responsible for maintaining KPIs and presenting P&L
·
Cultivated high-performance environment resulting
in 50% operating profit.
·
Key role in the successful roll-out of the
restaurant’s first delivery operation.
· Assisted staffing for two additional are restaurants during management transitions.
·
Hiring, training, and motivating employees
August 1995 - February 1995
·
Responsible for individual cash drawer
management.
·
Identity confirmation and counterfeit
identification
· Backup associate for entire branch cash management and bulk
Handled routine deposit and withdrawal transactions in
addition to marketing new products and services.
DDI/IPAM, TCP/IP, IPv6, Linux, Solaris, Windows Server, System & Network Administration
HTML, PHP, DNS, DHCP, SNMP, Python, Perl, shell/batch, Active Directory, Kerberos
Software Development, Software Engineering, Problem-solving,
Cross-functional Team Leadership, Operational Efficiency, Agile & Waterfall
Methodologies, Customer Satisfaction
Associate of Science, 2017
Coursework in C++, 1998
High School Diploma, General Studies, 1995
Youth and professional soccer, Disc golf, Technology, Theme parks
"Blaine Elzey possesses a rare combination of deep
technical knowledge, enthusiasm for technology, and customer-friendly charm.
Blaine's dedication to understanding new technology and quick development into the
subject matter expert in ENUM was impressive. His expertise contributed
immensely to product direction, sales opportunities, and participation in
standards bodies. Whenever a problem popped up, Blaine was always available to
help, from establishing a solution approach to the technical nitty-gritty of
getting a DNS server configured and running. He's a great guy to work
with--steps up and brings a sense of humor with him even in stressful
situations."
— Dianne Blankenbaker,
Systems Engineer, Lucent Technologies, worked with Blaine at Alcatel-Lucent
"Blaine provided excellent support for me when I was a
sales engineer supporting VitalQIP. He has strong technical knowledge,
particularly in the IP address management and DNS areas. Blaine is able to communicate highly technical information in an
understandable way, a skill he used not only internally but also in
customer-facing situations. He demonstrated the creativity required to design
solutions that solve specific customer problems. I highly recommend
Blaine."
— Lynn Hunt, Sales Engineer, Alcatel-Lucent, worked
with Blaine at Alcatel-Lucent
"I have worked with Blaine for over nine years and have
had numerous opportunities to interface with him closely in some very critical
situations. I have always been very impressed with his professionalism and his technical
expertise. He has demonstrated an ability to quickly grasp a technical
situation and is able to communicate options and alternatives in an easily
understood manner - even if the news is not necessarily good. This is extremely
important in a customer environment that included high level decision makers. He
has always been willing to help external teams be successful for the overall
good of the business. He is a very bright individual that is an asset to any
organization."
— Don Galaska, Technical Support Manager,
Alcatel-Lucent, managed Blaine indirectly at Alcatel-Lucent
"Blaine Is one of the most innovative engineers that I
have had the pleasure to work with. He is a focused problem solver whose work
ethic and commitment to outstanding quality are unmatched. Blaine is always willing
to take on the most challenging tasks and produces timely, first-class results
whether working independently or collaboratively. I highly recommend Blaine and
guarantee that he would be a valuable asset to any organization."
— David Schumacher, Senior Software Engineer,
Alcatel-Lucent, worked directly with Blaine at Alcatel-Lucent
"Blaine was one of the most knowledgeable engineers I
worked with at Lucent. He was the person I went to when I had technical
questions that could not be answered by a Google search. Hope I get a chance to
work with him again."
— Mike Morgan, Senior Software Engineer,
Alcatel-Lucent, worked directly with Blaine at Alcatel-Lucent
"Blaine is a dedicated and detail oriented
engineer. I always use Blaine as my resource for protocol level answers to
issues that are beyond my scope. I value his technical expertise and ability to
follow through to resolution any issues that cross his desk. He is a bright,
motivated engineer that I am always happy to work
with."
— Alexis MacFarlane, Senior Software Engineer,
Alcatel-Lucent, worked with Blaine at Alcatel-Lucent
"Blaine is a technically savvy and progressive
employee. He works diligently to stay on top of the latest technologies and IT
methodologies. Blaine has proven himself to be extremely versatile in
challenging IT environments. He is a wonderful asset to any company. I highly
recommend Blaine."
— Luci Barnitz, Senior
Information Product Developer, Alcatel-Lucent, worked directly with Blaine at Alcatel-Lucent
"My first impression: Blaine had a strong knowledge of
computer networking fundamentals and the drive to succeed. During the nine
years that I worked with Blaine, I watched his knowledge blossom and his
creativity flourish. Blaine's attention to detail and thoroughness have
contributed directly to the success of our products by reducing defects and
insuring quality. Blaine's determination and problem solving
ability round out his extensive skill set. I have no hesitation or reservation
with offering my recommendation of Blaine."
— Michael Dettinger, Senior
Quality Assurance Engineer, Alcatel-Lucent, worked directly with Blaine at Alcatel-Lucent
"While working in Support and as a QIP consultant I had
several opportunities to work with Blaine. I found Blaine to be extremely
knowledgeable and a real team player supporting me and my customers. When issues
were found in the code, Blaine was able to find causes quickly and offer fixes
in a timely manner. I would strongly recommend Blaine."
— Dean Gunther, Q-Agent/Pre-Sales, Alcatel-Lucent,
worked with Blaine at Alcatel-Lucent
"Blaine is always pushing the envelope. He increased
efficiency at Lucent by automating many procedures. He takes the time to be
wisely innovative and improve systems. When testing software, he is extremely thorough.
I highly recommend Blaine."
— Sue Schearer, User
Interface Developer, Lucent Technologies (Alcatel-Lucent), worked with Blaine
at Alcatel-Lucent
"Blaine is a dedicated, conscientious and extremely
capable software engineer. As both a tester and developer, Blaine could be
counted on to perform any task with complete confidence. He learned quickly and
performed at a high level."
— David Langdon, Manager, Quality Control, Lucent Technologies (Alcatel-Lucent), worked with Blaine at Alcatel-Lucent